شروط وأحكام B2B Merx

Terms and Conditions for Purchasing from Our Online Store

1. General Definitions

Seller: Refers to B2B Merx, a company specializing in the sale of electronics and the provision of SaaS (Software as a Service) solutions.

Buyer: Refers to any individual or entity purchasing products or services offered on the online store.

Products: Refers to all electronics and systems offered for sale on the website.

Services: Refers to the SaaS services provided through the website.

2. Order Acceptance and Cancellations

The seller reserves the right to accept or reject any order, even after it has been placed and a confirmation email has been received. Acceptance of the order is subject to the availability of the requested products or services.

In the event a product is unavailable, or there is an error in price or specifications, the seller reserves the right to cancel the order and refund the full amount paid.

3. Prices and Payments

All prices displayed on the website are final but are subject to change without prior notice.

Prices do not include shipping costs, taxes, or any additional fees unless otherwise stated.

Accepted payment methods include bank cards, bank transfers, or any other method specified on the website.

4. Shipping and Delivery

Shipping is available to all areas of Kuwait, with delivery times varying based on location and the type of product.

Once the shipment is handed over to the shipping company, the buyer assumes responsibility, and the seller is not liable for any delays or damages incurred during shipping.

5. Return and Exchange Policy

The buyer has the right to return products within 15 days from the date of receipt, provided the products are unused and not powered on in the case of electronic devices.

For SaaS systems, data must not have been uploaded to them, nor any training received, for them to be eligible for return.

The buyer bears the cost of return shipping, and restocking fees may apply.

6. Warranty and Limitation of Liability

All products are covered by the warranties provided by the manufacturers, and the buyer must refer to the manufacturer’s instructions for any issues related to quality or defects.

The seller assumes no responsibility for any damages resulting from the use of the products or their incompatibility with the buyer’s needs, and all products are sold "as is."

7. Privacy and Data Protection

The seller is committed to protecting the buyer’s personal data and will not share it with any third party without the buyer’s explicit consent, except in cases required by Kuwaiti law.

The buyer must provide accurate data when making a purchase and has the right to request modification or deletion of their personal information when necessary.

8. Intellectual Property Rights

All intellectual property rights related to the software and services offered on the website are owned by the seller or licensed developers.

The use of any materials available on the website for commercial purposes is strictly prohibited without prior written permission from the seller.

9. Governing Law

All terms and conditions herein are governed by the laws of Kuwait, and any disputes arising from them are subject to the jurisdiction of Kuwaiti courts.

10. Electronic Signature

By using the website to complete any transaction, the buyer implicitly agrees to these terms and conditions, and such agreement constitutes a legally binding electronic signature.

By using the website and completing any purchase, you agree to all the terms and conditions stated above.